Q&A

The newly made mattress may have a kind of plastic smell due to the long-time sealed packaging. As long as the indoor air is circulated or placed in a ventilated place for 72 hours, the smell will be significantly reduced.

1. Lay it flat on a smooth, ventilated base surface. 2. Avoid local stress and heavy pressure. 3. Avoid scratching with sharp tools. 4. Keep it dry. 5. Use a mattress cover or sheet.

1. For beverages: dry with towel immediately, then hair dryer. 2. For dirt: apply mild detergent, wait 2-3 mins, rub gently, then dry.

Mily mattresses provide 10-year quality guarantee for the internal spring structure; 5-year quality guarantee for the internal structure of palm fiber, polymer fibers, and latex sponge elastic comforter cushions.

Sagging within 10% is normal. Please flip your mattress regularly (about once every 3 months).

Mattress stress surface (row frame or plank) is not flat or partial gravity will cause the mattress to deform or sag and abnormal noise may occur. Please use it under the condition of even force.

Caused by plastic film not removed, base not ventilated, or humid environment. Keep indoor air unobstructed and clean frequently.

If not flipped or cleaned for a long time. Keep indoor air unobstructed, change sheets and clean surface frequently.

Caused by sweat or sun exposure. Please use a mattress cover and change sheets frequently.